Shipping policy
Shipping Policy
Thank you for shopping with Pulse Motion Supply. We are committed to providing a smooth and reliable shipping experience for all customers.
Order Processing
Orders are typically processed within 1 to 5 business days after payment has been successfully placed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that processing times may vary during:
- holidays
- promotional periods
- high order volume periods
Estimated Shipping Times
Estimated delivery times may vary depending on your location, supplier processing times, and shipping carrier operations.
Typical estimated delivery times:
- Canada: 7 to 15 business days
- United States: 7 to 15 business days
- International: 10 to 25 business days
Please note that these delivery estimates are not guaranteed.
Third-Party Fulfillment
Pulse Motion Supply works with trusted third-party suppliers and fulfillment partners to source and ship products directly to customers.
As a result:
- some items may arrive separately
- packaging may vary depending on the supplier
- delivery times may differ between products
This fulfillment model allows us to offer a broader range of products at competitive prices.
Tracking Information
Tracking information will be provided when available once your order has shipped.
Please allow several business days for tracking updates to appear after shipment confirmation.
Shipping Delays
Shipping delays may occasionally occur due to:
- customs processing
- carrier delays
- weather conditions
- high shipping demand
- logistical disruptions outside our control
Pulse Motion Supply is not responsible for delays caused by shipping carriers, customs authorities, or unforeseen circumstances.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information entered at checkout is accurate.
Pulse Motion Supply is not responsible for orders shipped to incorrectly provided addresses.
International Orders & Customs Fees
International orders may be subject to customs duties, import taxes, or additional fees depending on your country’s regulations.
These charges are the responsibility of the customer.
Lost or Stolen Packages
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
Pulse Motion Supply is not responsible for lost or stolen packages marked as successfully delivered by the shipping carrier.
Contact Us
For shipping questions or support regarding your order, please contact us at:
Thank you for choosing Pulse Motion Supply.